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Hi hi- not sure if this has been asked before but has anyone either started over or started from scratch with a "Customer Resource Center"? Basically a customer portal for education/learning/product news? Ours has been abandoned and I'd like to propose we reimagine it and potentially start all over. Ours is built on Hubspot and is a pain to update so I'd also be interested in hearing how you've built yours/what tools have been helpful and generally how you approach this. Thanks in advance!
Does your company have an LMS or similar you're already pointing to?
And I'll drop back here with some ideas. 🙂
We do not - All we have is customers.bombora.com and we have a knowledge base that is pretty rough looking too
I've thought about an LMS as an option but I'm worried we won't have enough content to merit it right now since I'm really the only person creating things, although I could probably leverage our CS team
It's definitely an investment to implement and maintain if it's just one person! About to hop into a meeting, but will take a look at your page and share some thoughts later this afternoon.
I’m hopping in this thread to hopefully get some ideas too! This is definitely a timely topic for me 🥹
