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Curious if anyone has ideas for new client welcome gifts? Ideally would like to send something premium that could go to all parties - the signatory, decision maker/champion and practitioner of the client
I’m not sure if this has been done before, but the idea struck me as a good one. What if when a customer begins implementation & training, we introduced them to an “onboarding buddy - a like-minded customer, who has successfully implemented & is up & running tracking ROI in a similar use-case?” I’m modeling this idea from my own experience of onboarding into my role & having the comfort of a buddy I can reach out to & exchange ideas, learn through their mistakes & rearview mirror lens. This customer connection could be a gift through the introduction & curated interactions for growth & community.
Love the idea, !
- haven't done new client welcome gifts in a while, but what we just did for a different program was established a budget and a few options that fit that budget. We then offered customers the option to pick which gift they wanted. That seemed to go over well!
I’m a big fan of Sendoso & branded apparel that folks will actually wear. When I worked at Salesforce we had a swag store, & I purchased a jacket for myself that I kept in the office for chilly days. Recently I shipped a box of my former employer’s useful swag to a friend who was recently hired, just before Dreamforce.
Many years ago (when people were more centrally located in offices) we sent a swag kit to the implementer. In it, there was a 'treasure map' we created with specific onboarding milestones in it. If they completed all the steps in the map before 30 days we gave their team a pizza party. We had a few customers hit that milestone and they all enjoyed it. I know that things like this are much harder to do today though... 😢
