Hi all! Anyone using Laudable to mine Gong calls for customer testimonials, use cases, etc.?
Me 🙋 we use the whole darn thing lol we also just rolled out their customer proof slack bot and it's been a HIT!
Let me know if you have any questions about it!
Oh wow -- thanks ! (and Mary for the ping) Can you briefly describe how it differs from the built-in capabilities that Gong has?
I haven't used the Gong functionality so I might not be the best for this specific question, but Laudable surfaces specific quotes from our customers and then right from their interface I can send a request for approval/share internally. You can also set up specific filters for mentions of your competitors or for me I was looking for people who specifically used G2 with their sales teams. It proactively sends those to me via email or Slack.
It also creates "Auto-stories" and recommends specific customers who are ready for stories, so based just on the aggregate of Gong calls I can generate a first draft of a case study. You can also work backwards, so I will upload my case study interview recordings and use Laudable to create a first draft of a case study for me and pull out key quotes to include.
We also use their Customer Proof Slackbot and our sales team has been loving it. You can ask it specific questions like "do we have any customer proof for this use case in this segment" and it will pull from case studies, Gong calls and even G2 reviews.
