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Shelly Ryder
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Shelly Ryder
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Joined July 11, 2024

Registered, but will have to catch the recording. Thanks !

Hi all! Anyone using Laudable to mine Gong calls for customer testimonials, use cases, etc.?

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Hi all -- happy Friday! For those of you running CABs or similar-named customer advisory boards, what kinds of topics do you cover with C-level customers? We are a very product-driven organization and sometimes struggle to keep the agendas appealing to C-level, without going too deep with product roadmap demos & feedback sessions. Our attendance has been poor lately -- except for this week where we had near perfect attendance for an AI roundtable discussion. We do have a relatively new Technical Advisory Board (TAB) with lower level/functional job titles and can certainly move some of the product heavy CAB topics to the TAB. But to fill the gap, I'd love to hear some example topics you have on your C-level advisory boards.

We do 4 CAB and TAB meetings per year (8 total). One of the CAB meetings is in person, and all the rest are virtual, about 2 hours long.

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Hi all and happy Friday! For those running customer award programs -- do you get most of your submissions from internal folks at your own company, or from customers who self nominate? We've done just one year so far of internal nominations and are introducing customer self nomination this year. How to get the word out to customers to encourage self nomination, when you have to compete with all of the other emails they're getting from your company?

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Any words of advice for getting a super-busy customer to schedule time with us for a case study interview? I'm thinking of sending him a gift via Reachdesk to win him over. I've been chasing this guy for over a year. We know that he likes fast cars and bourbon, that's about it.

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