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Kevin Lau
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Kevin Lau
Offline, last seen 3 days ago
Joined July 4, 2024

Resharing in general in case others are interested

We just wrapped up our NA CAB today. If anyone needs location recommendations in the Bay Area - cavallo point is a great one overlooking the Golden Gate Bridge

When your team launches 🚀 their first global customer program while you’re on pat leave and has already hit 157% membership growth in less than 60 days 🎉 🤩 🥳

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A few ppl asked about org design - here's a template you can use as a jumping off point. One caveat I wanted to make sure to point out, there is no such thing as a perfect org chart - it's organic and grows in stages based on ebbs and flows within your company and incremental resources that become available. I've used this same framework as I built my own team over the years at various companies while also learning from peers. Happy to answer questions as they come up

Happy to help - I can send you sample org charts on structure or give you current examples on how I built my team to 30 ppl

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FYI - I'm working on getting a Director of Community role (NA) posted this week and 6 other positions. Will post them in #C04DPJ05XNV once live

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FYI - working on opening up a few roles on my team - you'll find the posting in #C04DPJ05XNV

  • Manager, PM (live)
  • Customer Advocacy Specialist (live)
  • Sr. Manager, Community Engagement
  • Sr. Manager, Lifecycle & Retention Marketing
  • Customer Education Specialist

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