When your team launches 🚀 their first global customer program while you’re on pat leave and has already hit 157% membership growth in less than 60 days 🎉 🤩 🥳

A few ppl asked about org design - here's a template you can use as a jumping off point. One caveat I wanted to make sure to point out, there is no such thing as a perfect org chart - it's organic and grows in stages based on ebbs and flows within your company and incremental resources that become available. I've used this same framework as I built my own team over the years at various companies while also learning from peers. Happy to answer questions as they come up

Happy to help - I can send you sample org charts on structure or give you current examples on how I built my team to 30 ppl

FYI - I'm working on getting a Director of Community role (NA) posted this week and 6 other positions. Will post them in #C04DPJ05XNV once live

FYI - working on opening up a few roles on my team - you'll find the posting in #C04DPJ05XNV

• Manager, PM (live)
• Customer Advocacy Specialist (live)
• Sr. Manager, Community Engagement
• Sr. Manager, Lifecycle & Retention Marketing
• Customer Education Specialist

For those interested in attending, I’ll be presenting on retention marketing in 30 min at Customer Marketing Summit: https://summit24.customermarketingalliance.com/talks/10-tips-for-developing-scalable-customer-re[…]n-lifecycle-programs-that-demonstrate-your-value/