- One thought that came to mind - Are you hosting content creation like blog/knowledge articles? I ask because this tends to be a big difference with Khoros especially the “classic” version. It’s not something available in any of the other platforms. For example, Gainsight you can create that content but is via the admin backend (which requires an admin seat) instead of front end with no approval workflows. It’s those sneaky day to day things you get accustomed to that start to become key differences from the admin side.

As for multi-community hosting, I would recommend exploring Gainsight’s actual community - they are multi-product now (it’s a new feature that was just released). Another Gainsight example would be Gong. That community leverages custom pages (another newer Gainsight feature) - https://visioneers.gong.io. I would love to hear more about your experiences as mine have been more positive than with Khoros. They are a top contender in my current platform eval and one of the sites we explored was Freshworks.

As shared - Vanilla is also a contender for most looking at the enterprise level and would share Smartsheets-. https://community.smartsheet.com .

Transparently, I am at the end of a platform eval process right now. It’s frustrating because no one platform is hitting the mark and many are going through some multi year transformations or are brand new/not pressure tested which make my tech teams very weary. I would also say that none are truly thinking about the complexities large enterprises like yours are facing with the scale of your community efforts. Not helpful now but when I win the lotto, I plan to build that actual dream platform - it’s very long overdue. 😉

Do you know anyone from the Hubspot team? I believe they are on Khoros and recently went through some reflection themselves. I feel there are some good parallels. Happy to help make a connection happen if that would be helpful.

Keep us updated on where you land - always exciting when you get to step back, pause, and plot what is next.

Join Other Customer Marketing & Advocacy Professionals